Life working at Pleio as a GoodStarter
GoodStarters are contracted workers for Pleio. They work on an hourly scale and, like other gig economy jobs, the call volumes directly impact how much work is available. There are downtimes, and there are busy times and we do our best to make sure GoodStarters are prepared for both scenarios.
As we continue to build our business, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your regular hours worked. Equally, there are times where call volumes fall, and we may ask you to reduce your scheduled hours. Any requested increase or decrease to hours will be temporary and will be communicated in advance notice to any affected GoodStarters.
At Pleio, we keep our GoodStarters at the heart of what we do when meeting business demands.
Learn more about becoming a GoodStarter
Expectations
Our GoodStarters are the best humans on the planet! We ask for a few skills to give them that “it” factor:
- 2 to 3 years of customer service experience.
- Strong verbal communication and interpersonal skills.
- Analytical and creative problem-solving abilities.
- Proficient decision-making skills.
- Intermediate technical skills, including experience with cloud environments.
- High school or equivalent (Preferred).
- Bilingual in Spanish is a plus!
Note: Pleio requires that each GoodStarter has an EIN since they are independent contractors and not actual employees. The IRS provides EIN numbers for free. You can obtain an EIN at the IRS website.
Background and Credit Check
Pleio manages sensitive information daily, so privacy is our number one priority. The background screening is mandatory for all our GoodStarters. There is no charge for the background check.
What can cause me to fail the background check? Applicants must pass both parts of the background and credit checks. Applicants with the following elements on their check will not be accepted:
- Judgments and Bankruptcy:
a) Two or more open or active civil judgments/ tax liens (open/ active liens).
b) A bankruptcy within a year of this application - Felony Records: Any records with dispositions of guilty, convicted, no contest, adjudication, withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor.
- Misdemeanor Records: If you have 3 or more vehicular records with DUI, Reckless Driving or Hit/Run or 5 or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson or violent crimes with dispositions of guilty, convicted, no contest, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.
Compensation and Growth
GoodStart Programs offer varying pay structures, based on productive time spent assisting patients and may offer performance-based pay and/or other incentives. Actual earnings may vary. GoodStarters are self-employed 1099 Independent Contractors. As such, Independent Contractors are responsible for paying their own taxes and expenses. Newly hired GoodStarters will receive a $125 training bonus once they have completed onboarding and focused QA in the first 30 days. Once a GoodStarter has completed 60 hours of successful phone calls with a QA score above 85% they will be paid another $125.
Incentives are awarded for calls made during peak hours and performance bonuses are given for calls that exceed the minimum quality standard. There are contests and games throughout the year.
There are paths to progression through GoodStartU, and with the support from your GoodStart mentors and colleagues, you are set up for success!
Equipment and Technical Requirements
As a GoodStarter, you will spend the entirety of your time working on the phone and online. Therefore, it is a necessity that you are able to connect with our patients and our systems without issues or delay.
Internet Requirements
- Minimum 25 Mbps download speed
- Minimum 10 Mbps upload speed
- Check your Internet Speed at http://www.speedtest.net
Computer Requirements
- Laptop, Chromebooks, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and Smart Phones are not supported)
- 2GHz processor, or better
- Internet Browser – Latest version of Chrome
- Minimum Ram – 8GB or higher
- The monitor must be capable of displaying 1024 x 768 pixels
- Sound card installed and equipped with speakers or headphones
Software Requirements
- Virus/Malware protection installed and set to update automatically with real-time scanning
- A firewall is installed, and active Security updates are installed and set to automatically update
- PDF viewer
Telephone Requirements
Pleio’s GoodStart service is delivered through real, live telephone conversations. We want every conversation to be crystal clear and free of interruptions. To qualify to make calls using Pleio’s VOIP system, you must meet the following requirements:
- You will need a USB headset with a microphone that plugs into your computer.
Training
We have developed an online learning platform where GoodStarters can learn at their own pace called GoodStartU. All the training you’ll need to get started is available. You have control of how fast you get through the training process. The sooner you complete it, the sooner you will be speaking with patients and changing lives.
Additional certifications and training are offered throughout the year. Every month Pleio offers live webinar sessions with a focus on best practices and keys to success.
Training is free and there are a wide variety of learning opportunities. The training to certify as a GoodStarter takes 10 – 15 hours on average. Pleio does not compensate for training, but instead offers a $125 bonus to new GoodStarters for completing focused QA in the first 30 days. Another $125 bonus will be paid out after completing 60 hours of talk time with a QA score above 85%.
FAQs
Do you charge GoodStarters to use your technology?
No. There is currently no charge to GoodStarters to use our systems.
How often can I apply?
You only need to apply once. We keep your application on file for review if we have a need. Duplicate applications and submissions are not accepted.
Can Pleio terminate my contract?
Because GoodStarters are independent contractors, either party can cancel the contract at any time.
How many calls will be assigned to me on a weekly basis?
Pleio does not guarantee any minimum call volume. Depending on the number of projects running, there may be times when no calls are in your queue.
