Open Opportunities
PATIENT ENGAGEMENT CENTER
GoodStarter - Independent Contractor (Remote)
Apply to be a Pleio GoodStarter
Company Overview:
Individuals diagnosed with a chronic disease often feel overwhelmed, frustrated, and confused. Pleio helps patients overcome these emotional barriers and manage their new lifestyle. Leveraging our dedicated team of GoodStarters, we meet patients where they are in their health journey, offering emotional support, resources, and encouragement through meaningful conversations.
Position Overview:
As a GoodStarter, you’ll conduct scripted phone calls that connect and engage with patients — no selling involved. You’re compassionate, articulate, and empathetic, motivated by the freedom to choose your own schedule. This role is a great fit if you’re looking to make a meaningful impact on people’s lives while working entirely from home.
Requirements:
- Must currently reside in the United States and does not reside in one of the following states: WA, ND, OH, WY, CA.
- Strong internet connection (At least 25 Mbps download 10 Mbps upload).
- Experience with multitasking, able to handle upset customers, able to problem solve and provide timely updates.
- Experience working in a remote or hybrid setting – self-sufficient.
- Capable of following a script verbatim while sounding conversational.
- Active listening skills and great communication.
- Attention to detail and organizational skills.
- Capable of passing a background check.
- Laptop or desktop computer running Windows 11, latest MacOS, or Linux OS (Netbooks, Chromebooks (Chrome OS), tablets, and smartphones are not supported).
- 128gb hard drive, and 2GHz processor, or better.
- Your own USB headset with a microphone that plugs into your computer.
- Use of a VPN (Virtual Private Network) is not permitted while performing GoodStarter responsibilities.
Responsibilities:
- Must exceed call requirements to guarantee a minimum pay.
- Utilize MS Teams, call center software, and cloud-based software for day-to-day tasks.
- Execute a high volume of call attempts daily.
- Initiate and execute acts of kindness, bringing happiness and delight to our patients.
- Spread goodwill and create a sense of togetherness within our social community.
- Brighten the lives of our patients.
- Bring good intentions, boost positivity, and cheer around you.
- Spread kindness and compassion, encouraging everyone at Pleio to embrace the magic of giving, gratitude, and goodwill.
Preferred Talents and Abilities:
- 2 to 3 years of customer service experience with exceptional phone skills.
- Strong verbal communication and interpersonal skills.
- Analytical and creative problem-solving abilities.
- Proficient decision-making skills.
- Intermediate technical skills, including experience with cloud-based software.
- High school or equivalent (preferred).
- Bilingual in Spanish is a plus
Apply to be a GoodStarter today – do good and make money!
Equal Opportunity Employer:
Pleio is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodation is available to any applicant who may need it. Please reach out to recruiting@pleio.com to request accommodation and we’d be happy to chat.